Service Operations

“Strategic shifts may look exciting in boardrooms, but poorly managed service transitions can quietly create chaos beneath the surface... A good service organisation is built on clarity, coordination, reviews, accountability and the discipline of execution.”

“An insightful, field-tested strategies guide to high-performance service delivery for leaders... To achieve service consistency, one needs clarity of thought, efficient co-ordination & the key is to align strategy with everyday action at every level.”

“Satinder has done something rare here — taken a subject as foundational as Service Operations and made it both rigorous and readable... If you are serious about building service organisations that actually perform — not just ones that look good on a process map — this belongs on your desk.”

“A must-read for CEOs, CXOs and Service Leaders... guides one to achieve this excellence by aligning strategy, intent and execution through people and processes.”

“Quite enjoyed the book. Could complete in one sitting as it was quite engaging, interspersed with anecdotes and examples that underscored the significance of your pointers and takeaways. Compliments and good wishes on a good reception to the field tested and battle hardened practitioners guide!”

“This book shows how consistent service is built through structure and not chance. It is simple, relevant, and highly usable.”